Return and Refund Policy
1. General Policy
At TUFFT Medical LLP, we maintain strict quality control and ensure all surgical instruments are carefully inspected before dispatch. As our products are medical-grade instruments, we do not accept returns unless there is a verified manufacturing defect.
2. Exchange Policy (Domestic & International)
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Eligibility: Exchanges are allowed only in case of manufacturing defects.
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Notification: You must notify us of the defect within 7 days of receiving the item.
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Verification: We may request photos or videos of the defective item for verification.
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Condition: The item must be unused and returned in original packaging.
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Shipping Costs: We will bear the shipping cost for defective items.
3. Refunds
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Refunds are issued only if an exchange is not possible.
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Refunds will be processed to the original payment method within 15 days after we receive the returned item at our facility and complete the inspection.
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Refunds are not applicable for reasons such as change of mind, incorrect selection, or delayed transit caused by customs or courier.
4. International Orders – Additional Terms
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Cancellations Before Delivery:
International customers may request cancellation within 7 days of placing the order and before it is shipped. Once shipped, cancellations are not possible. -
Returns for International Orders:
Returns are only accepted in case of manufacturing defects, as per our general exchange policy. -
Refund Timeline:
For approved refunds, the refund will be processed within 15 days of the returned item being received by the manufacturer. -
Customs & Duties:
Any customs charges, duties, or taxes paid during import are non-refundable and must be handled by the customer directly with local authorities.
5. Non-Returnable Items
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Used, opened, or damaged items not due to manufacturing fault.
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Customized, special order, or clearance sale products.
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Items returned without prior authorization.
6. Contact Us
If you have any questions or need to initiate an exchange or refund request, please contact us:
TUFFT Medical LLP
Surgical House, 44, Mission Compound, Ajmer Road, Jaipur (Rajasthan) 302006 INDIA
support@tufft.in
+91 96949 90360
Effective Date: 01/07/2025