Shipping policy

 

Shipping Policy

1. General Information

At TUFFT MEDICAL LLP, we strive to deliver your surgical instruments in a timely and efficient manner. Please review our shipping policy to understand our procedures and ensure a smooth delivery process.

2. Processing Time

• Order Processing: Orders are processed within 1-2 business days (Monday-Friday) after receiving payment. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email with details of your purchase once your order is successfully placed.

3. Shipping Methods and Costs

• Shipping Methods: We offer a variety of shipping methods to meet your needs, including standard, expedited, and overnight shipping. The available options will be presented to you at checkout.
• Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you finalize your purchase.

4. Delivery Time

• Standard Shipping: Typically takes 5-7 business days for delivery.
• Expedited Shipping: Typically takes 2-3 business days for delivery.
• Overnight Shipping: Typically delivered within 1 business day.
• International Shipping: Delivery times vary depending on the destination and customs processing. Please allow 10-20 business days for international deliveries.

5. Order Tracking

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
• Status Updates: You can also check the status of your order and track your shipment by logging into your account on our website.

6. Shipping Restrictions

• PO Boxes: We do not ship to PO boxes. Please provide a physical address for delivery.
• Restricted Areas: Some locations may have restrictions or additional charges. We will notify you if there are any issues with your shipping address.

7. International Shipping

• Customs and Duties: International orders may be subject to customs fees, import duties, taxes, and other charges. These fees are the responsibility of the customer. Please check with your local customs office for more information.
• Delays: International shipping may experience delays due to customs processing. We are not responsible for any delays caused by customs.

8. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact our customer service team. We will work with the carrier to locate the package or arrange for a replacement.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will assist you in filing a claim with the carrier and arranging for a replacement.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at:

TUFFT MEDICAL LLP

Surgical House, 44, Mission Compound, Ajmer Road,

Jaipur(Raj.) INDIA 302006

Email: support@tufft.in

Ph: +91 9001230543

 

Effective Date: 01-07-2024

Note: This Shipping Policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.